ICT Industrie

Senior allround ICT professional - Roermond


In this role you ensure functionality of workplace systems (WPS) and peripheral equipment. Furthermore you ensure a proper handling of comments, requests and questions from users of these automated systems and applications. Replacement of manager when absent.

Your main tasks end key accountabilities/responsibilities:

  • Compilation and distribution of information and providing support
  • Interpretation and recording of requests relating to technical and administrative complaints, failures and changes
  • Installation, registration and testing of WPS and associated peripheral equipment and software
  • Troubleshooting installation problems and failures and coming up with solutions
  • Performing necessary maintenance to hard- and software
  • Ensuring system documentation and tracking decline of licenses
  • Monitoring and administration of ICT stock articles
  • Monitoring functionality and quality of work produced by suppliers in relation to the contract and specifications
  • Integration SAP and IDoc
  • Support Flexprocess and associated applications including interfacing (e.g. EPC, Paper Lab)
  • X-trim: creating new users, handling process oriented questions to Greycon, support Greycon and GMCC
  • Support Topdesk: system and application administration
  • OnGuard
  • Reporting
  • Willing to participate in Standby service (once every 6 weeks)
  • Compliancy information


  • Secondary vocational education
  • Knowledge of information technology, operating systems, hard- & software applications, business processes, in- & external networks and WPS, applications and application structures
  • Knowledge of helpdesk procedures and MS-Office package
  • Fluency in English and German
  • Some knowledge and experience of databases and SQL, preferably MS-SQL
  • Some knowledge and experience of programming languages and techniques, preferably Visual (Studio/
  • Competencies:
    • analytical thinking
    • customer service orientation
    • adaptability
    • communication
    • planning and organisation

Company profile

Onze klant maakt deel uit van een internationaal, beursgenoteerd concern met ruim vestigingen in bijna 40 landen en zo’n 50.000 medewerkers. In Europa is de organisatie marktleider op het gebied van de fabricagevan papier voor de verwerking van golfkarton en verpakkingen. Gerecycled papier en karton is hierbij de belangrijkste grondstof. Dit bedrijfsonderdeel is verantwoordelijk voor de inkoop, sortering en levering van deze grondstoffen aan verschillende papierfabrieken.


Remuneration Package is competitive and in line with market expectations.


Limburg, Noord-Brabant