Zakelijke dienstverlening ICT

IT Depot Engineer - Nederland

Job Duties

  • Receive and dispatch hardware devices
  • Compare the packing slip to the actual delivery and report any discrepancies
  • Evaluate and repair devices
  • Update the BIOS and install the image
  • Maintain and audit inventory
  • Keep electronic service records up to date
  • Manage shipping effectively
  • Coordinate warranty repairs, donations, and disposals
  • Attend internal and external account meetings
  • Deliver service within defined SLAs
  • Work outside normal 8-5 M-F hours as needed
  • Complete additional tasks as requested


Basic Qualifications

  • Minimum vocational/diploma/ associate degree (technical field) with 3-5 years of working experience in related fields or degree holder with 2-4 years relevant work experience
  • Experience providing full range product support to a customer base

Other Qualifications

  • Broad knowledge of corporate policies, products, markets, and processes
  • Understanding of business management principles and practices
  • Thorough knowledge of administrative and technical practices
  • Proficient field technical support skill set
  • Knowledge of assigned company hardware system platforms
  • Familiar with network and operating system platforms (i.e. company- UX, NT, Linux, etc.)
  • Strong verbal and written communication skills
  • Strong customer relationship building skills
  • Ability to manage complex customer problems
  • Ability to perform in high-pressure situations
  • Project management, analysis, communication, scheduling, and presentation skills
  • Good teamwork with peers and company personnel
  • Demonstrate consistent, acceptable performance of business fundamentals
  • Knowledge of service portfolios
  • Basic knowledge of the change management process and available tools


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